If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again.
If for any reason you need to exchange an unwanted item, simply contact us within 14 days of receipt. We will only offer you an exchange or refund providing that the goods are in perfect condition and have all their original labeling and packaging. We strongly advise all customers to check items thoroughly upon delivery before removing any attached clothing labels and before disposing of any original packaging.
PLEASE NOTE: We will only process a mailed return if the customer fills out the Returns form below and receives a Return Verification from Suburban Casuals. Once the Return Request is accepted, please mail your items within 72 hours.
c/o Suburban Casuals
832 Scranton Carbondale Hwy
Scranton, PA 18508
The parcel and its contents are your (the customers’) responsibility until they reach us. We advise that you request a proof of postage from the post office when returning goods, as we cannot refund or exchange items that are damaged, lost or delayed during transit. Please note that if you are returning an item because it is unsuitable, the cost of returning it is at your expense.
Please note that returns or exchanges received outside the stated timescale of 14 days will not be accepted.
We can only accept returns of Suburban Casuals products that were purchased from suburbancasuals.com.
We can not accept returns of products that were purchased from another online store or shop.